Privacy Policy
Last updated: February 2026
Introduction
LowerBerth ("we," "our," or "us"), operated by Right Click Solutions, Tiruchirappalli, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ticket booking services.
Information We Collect
Personal Information
When you use our services, we may collect:
- Contact Information: Name, email address, phone number, WhatsApp number
- Identity Information: Date of birth, gender, ID proof details (as required for ticket booking)
- Travel Information: Travel dates, preferred trains, class preferences, seat/berth preferences
- Payment Information: We do not store payment card details. Payments are processed through secure third-party gateways.
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent
- Referring website
- Device information
We use privacy-focused analytics (Plausible) that does not use cookies or track personal data.
How We Use Your Information
We use the collected information to:
- Process your ticket booking requests
- Communicate with you about your bookings
- Send booking confirmations and updates
- Provide customer support
- Comply with legal requirements (IRCTC regulations)
- Improve our services
Information Sharing
We may share your information with:
- IRCTC: As an authorized agent, we submit passenger details to IRCTC for ticket booking
- Transport Operators: Bus and flight operators when you book through us
- Government Authorities: When required by law or for Digital Seva services
We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure HTTPS encryption on our website
- Restricted access to personal data
- Regular security assessments
- Secure storage of physical documents
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking records are retained as per IRCTC and GST requirements (typically 7 years for financial records).
Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
Cookies
Our website uses minimal cookies for essential functionality only. We use Plausible Analytics, which is a privacy-focused analytics tool that does not use cookies or collect personal data.
Third-Party Links
Our website may contain links to third-party websites (IRCTC, bus operators, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We collect minor passenger details only when an adult is booking tickets on their behalf.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Address: Right Click Solutions, 75 Vasanth Nagar, E.B. Road, Trichy - 620021
- Phone: 0431-7964515
- WhatsApp: +91 98842 06480
- Email: [email protected]
Questions About Our Privacy Practices?
We're here to help. Contact us for any privacy-related concerns.
Contact Us